Client Success Manager and Project at Lion’s Share Digital
Lion’s Share Digital, a full-service media agency based in Austin, Texas, is seeking a talented and organized Project and Client Manager to join our team. As the primary liaison between our clients and internal teams, you’ll play a crucial role in ensuring project success and client satisfaction.
Key Responsibilities:
Client Management
- Serve as the main point of contact for clients throughout project lifecycles
- Manage client onboarding process
- Schedule and run client meetings efficiently
- Assist the founder, Jesse, with scheduling meetings and sending meeting recaps
- Communicate project timelines, updates, and deliverables to clients
- Send design mockups to clients for review and gather feedback
Project Management
- Break down projects into actionable tasks using Asana
- Assign tasks and set milestones for team members in Asana
- Follow up with design, development, and QA teams to ensure task completion and project progress
- Manage project timelines and budgets effectively
- Assist in project discovery phases to help define scope and requirements
Team Coordination
- Facilitate communication between internal teams and clients
- Hand off tasks to appropriate team members and ensure smooth workflow
- Monitor project progress and identify potential bottlenecks or issues
Administrative Support
- Assist the founder with various administrative tasks
- Prepare and distribute meeting agendas and minutes
- Maintain accurate project documentation and client records
Strategic Responsibilities
- Stay current on industry trends
- Evaluate and improve internal processes
- Foster client relationships
- Proactively identify and resolve potential issues
Qualifications:
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Proficiency in project management tools
- Detail-oriented
- Proactive problem solver
- 3+ years of experience in project management, preferably in a digital agency setting
- Proficiency in project management tools, preferably Asana
- Proficiency in Google Docs, Sheets, Drive, Dropbox, and Slack
- Proficiency in WordPress
- An understanding of Figma
- Familiarity with digital marketing services, including web design, development, SEO, and PPC advertising
- Ability to multitask and prioritize in a fast-paced environment
- Problem-solving skills and a proactive approach to project management
About Lion’s Share Digital:
Lion’s Share Digital is a full-service media agency specializing in strategy, design, development, websites, SEO, Google PPC, marketing, site maintenance, and retainers. We pride ourselves on delivering high-quality solutions to clients in the music business, creative arts, technology, and event production industries.
If you’re passionate about digital marketing, have a knack for managing projects and client relationships, and want to be part of a growing agency, we’d love to hear from you. Join our team and help us turn our clients’ dreams into reality!
To apply, please send your resume and a cover letter detailing your relevant experience to [contact email/application instructions].
Lion’s Share Digital is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.